The CP504 is the IRS telling you plainly: we are about to take money. Specifically, they intend to seize your state tax refund and are preparing to move against wages, bank accounts, and other property. It is not a final notice — that's the LT11 — but at this stage the IRS has already sent multiple warnings and is now in active enforcement mode.
The window to stop this without a fight is narrow. Once a levy executes, recovering those funds requires a significantly harder process than preventing the levy in the first place. Most levies can still be stopped at the CP504 stage — but only if someone acts before the IRS does.
The right response here isn't to call the IRS and negotiate yourself. It's to have a licensed professional file Power of Attorney, request a collection hold, and simultaneously open a resolution — installment agreement, OIC, or CDP hearing — that legally puts the brakes on enforcement while your case is worked.